Get in Touch
Whether you want to report an issue with one of our recommended casinos, suggest a correction to our content, ask a question about non-GamStop gambling, or explore a partnership, we are here to help.
Email Us
The fastest way to reach us is by email. We aim to respond to all enquiries within 48 hours during business days (Monday to Friday).
General enquiries: [email protected]
What We Can Help With
- Casino feedback: Had a positive or negative experience at one of our recommended casinos? Your feedback helps us maintain accurate reviews.
- Content corrections: Spotted an error in our content? We take accuracy seriously and will investigate and correct confirmed errors promptly.
- Questions: Have a question about non-GamStop casinos, payment methods, bonuses, or anything else covered on our site? We are happy to help.
- Partnership enquiries: Casino operators and industry professionals can reach out to discuss potential partnerships or collaborations.
- Privacy requests: For data access, deletion, or other GDPR-related requests, see our Privacy Policy.
Response Times
We aim to respond to all enquiries within the following timeframes:
- General enquiries: Within 48 hours (business days)
- Casino complaints: Within 24 hours (we prioritise player safety concerns)
- Content corrections: Within 48 hours, with corrections published within 7 days if confirmed
- Partnership enquiries: Within 5 business days
- Privacy/GDPR requests: Within 30 days as required by law
Important: We Cannot Resolve Casino Disputes
BounceRadio.net is an informational website and does not operate any gambling services. If you have a dispute with an online casino (e.g., withheld winnings, account issues, or bonus disputes), you need to contact the casino's customer support directly. For unresolved disputes, you can escalate to the casino's licensing authority or a third-party mediation service such as AskGamblers or Casino Guru.
Need Gambling Support?
If you are experiencing problems with gambling, please contact the National Gambling Helpline on 0808 8020 133 (24/7, free, confidential) or visit BeGambleAware.org. For comprehensive support resources, see our responsible gambling page.